Cloud Based Contact Centre

Our globally available Cloud Based Hosted Contact Centre provides intelligent inbound call routing and queuing, automated outbound dialing and synchronized screen pop ups. We support your customer service objectives with customizable routing strategies, including skills-based routing, as well as intelligent queuing, remote agent support and call monitoring and recording.

 

The Contact Centre infrastructure resides at our network, providing you with the ability to handle changing call volumes without upgrading and maintaining equipment. The only premise equipment you need are an existing network, agent PCs and phones.

 

We implement, customize, host, manage all the rest. If your company is growing, your contact center should grow along with it. You may need to add more agents for a busy season, and then scale back. Our Cloud Based Contact Centre platform is designed around a multi-tenant shared arrangement allowing for call volume peaks and valleys additional infrastructure cost.

 

In addition, our infrastructure and network arrangements allow you to expand and scale your workforce to a broader pool of skilled agents who work remotely, through our telepresence services.

 

Contact us to discover how our Cloud Based Hosted Contact Centre Solutions can help your business.

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