FONICOM REMOTE ACCESS TECHNICAL SUPPORT SERVICES


BEFORE YOU CLICK THE ACCEPT BUTTON ON THE DISCLAIMER WINDOW OF THE FONICOM QUICKSUPPORT APPLICATION, CAREFULLY READ THE FOLLOWING LIABILITY DISCLAIMER.


YOU HAVE REQUESTED THE ASSISTANCE OF A FONICOM TECHNICAL SUPPORT REPRESENTATIVE THROUGH A REMOTE CONNECTION TO YOUR COMPUTER. THE ABILITY FOR FONICOM TO REMOTELY ACCESS YOUR COMPUTER SIGNIFICANTLY ENHANCES FONICOM'S ABILITY TO RESOLVE YOUR TECHNICAL PROBLEM QUICKLY. YOU UNDERSTAND THAT BY REQUESTING SUCH ASSISTANCE, YOU WILL BE PROVIDING FONICOM TECHNICAL SUPPORT PERSONNEL WITH ACCESS TO AND CONTROL OF YOUR COMPUTER. IN ADDITION, YOU MAY BE PROVIDING FONICOM TECHNICAL SUPPORT PERSONNEL WITH ACCESS TO FILES THAT RESIDE ON YOUR COMPUTER. REMOTE ACCESS SERVICES ARE PROVIDED AT YOUR SOLE RISK.


BY CHOOSING TO CLICK THE ACCEPT BUTTON ON THE DISCLAIMER WINDOW OF THE FONICOM QUICKSUPPORT APPLICATION YOU ARE (1) REPRESENTING THAT YOU HAVE THE CAPACITY AND AUTHORITY TO BIND YOURSELF AND YOUR EMPLOYER, AS APPLICABLE, TO THE TERMS OF THE DISCLAIMER BELOW; AND (2) CONSENTING ON BEHALF OF YOURSELF AND/OR AS AN AUTHORIZED REPRESENTATIVE OF YOUR EMPLOYER, AS APPLICABLE, TO BE BOUND BY THE DISCLAIMER; AND (3) AGREEING TO ALLOW FONICOM REMOTE ACCESS TO YOUR COMPUTER TO PERFORM TECHNICAL SUPPORT SERVICES IN ACCORDANCE WITH THE TERMS OF THE DISCLAIMER.


IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THE DISCLAIMER, OR DO NOT REPRESENT THE FOREGOING, YOU SHOULD NOT CLICK THE ACCEPT BUTTON ON THE DISCLAIMER WINDOW OF THE FONICOM QUICKSUPPORT APPLICATION, AND THEN YOU WILL NOT AND MAY NOT RECEIVE REMOTE ACCESS SERVICES FROM FONICOM.


FONICOM'S ASSISTANCE IS PROVIDED ON THE FOLLOWING TERMS AND CONDITIONS:
FONICOM'S LIABILITY AND THE LIABILITY OF ITS VENDORS AND LICENSORS SHALL BE LIMITED TO THE TOTAL VALUE OF THE FONICOM REMOTE ACCESS TECHNICAL SUPPORT SERVICES FOR ONE MONTH, NOT TO EXCEED A MONTHLY BILLING CYCLE BASED ON YOUR CURRENT FONICOM TECHNICAL SUPPORT AGREEMENT. THE MAXIMUM LIABILITY, IRRISPECTIVE OF THE AGREEMENT VALUE SHALL BE OF EURO 2500. IF YOU HAVE NO CURRENT FONICOM SOFTWARE LICENSE AGREEMENT OR FONICOM TECHNICAL SUPPORT OR SERVICES AGREEMENT, THE LIABILITY SHALL BE CAPPED AT 500 EURO.


YOU AGREE TO EXCLUSIVELY RUN THIS APPLICATION FOLLOWING A SUPPORT REQUEST RAISED WITH FONICOM AND UPON INSTRUCTION FROM FONICOM STAFF TO RUN THIS APPLICATION IN ORDER TO GRANT REMOTE ACCESS TO YOUR SYSTEM. YOUR SYSTEM WILL BE ACCESSIBLE REMOTELY ONCE THIS APPLICATION IS RUNNING. YOU AGREE TO EXIT THIS APPLICATION ONCE THE SUPPORT SESSION HAS ENDED AND AGREE NOT TO TAMPER OR REVERSE ENGINEER THIS APPLICATION.


FONICOM AND ITS VENDORS AND LICENSORS MAKE NO WARRANTIES OF ANY KIND WITH REGARD TO THE TECHNICAL SUPPORT SERVICES PROVIDED HEREUNDER. FONICOM AND ITS VENDORS AND LICENSORS HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THE TECHNICAL SUPPORT SERVICES INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL FONICOM OR ITS VENDORS OR LICENSORS BE LIABLE FOR (I) ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR (II) ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE PROVISION OF TECHNICAL SUPPORT SERVICES OR THE SOFTWARE / SYSTEMS USED TO GRANT SUCH SERVICES.