Microsoft Office 365 Specialist

Microsoft Office 365 Specialist

Our team is growing. We want you to come and join us.

• An international, dynamic, and responsible company.
• A place where you will be exposed to vast areas of ICT.
• An environment where you can develop yourself. We invite new ideas and innovations.
• A place where your hard work will be noticed. We respect our employees and offer them a rewarding atmosphere.

• We provide solutions to meet today’s business and IT challenges. Our solutions ensure secure, responsive, high-availability infrastructure that responds to shifts in demand.
• We have extensive experience in systems integration of Servers, Storage, Networking, Security, Data Protection, Cloud, Virtualization and Development amongst others.
• Along with our Managed Services, our team of industry-certified professionals are driven by expertise and project management excellence in evolving technologies.

• An individual with hands on experience delivering messaging and collaboration solutions utilizing Microsoft Exchange and Exchange Online within large complex environments. Office 365 and Exchange Migration experience is considered a plus.
• Exposure to Office 365: SME for Azure Active Directory, Active Directory Federation Services (ADFS), Exchange Online, Exchange Online Protection (EOP), Teams, and other O365 workloads.
• Extensive experience with Office 365 Exchange Online administration (mailbox, policies, transport rules, etc.)
• Experience with Office 365 monitoring service health, account management processes, and management of service requests.
• A liaison to the Security Operations team to ensure a secure productivity environment.
• Exposure administering and supporting an enterprise-level hybrid Microsoft Exchange infrastructure.
• Ability to evaluate system designs, provides recommendations to improve performance, security, and functionality.
• Assist with continued improvement and automation opportunities on IT internal processes.
• Office 365 Licensing administration.
• Exposure managing Microsoft Security Stack components including; Defender for Office 365, Defender for Identity, Defender for Cloud Apps, Azure Active Directory Premium, Microsoft Information Protection, Microsoft Endpoint Manager, Data Loss Prevention and Compliance Center Experience including – Litigation Hold, Retention, and eDiscovery.
• Active Directory: Must have hands on experience helping to managing and maintaining AD, GPO’s, On-Premises Active Directory Migrations.

• Possess the ability to adequately research and identify solutions to software and hardware issues
• Diagnose, troubleshoot and follow-up technical issues to completion
• Professionally communicate with our clients to provide prompt and accurate feedback with the aim to track issues through to resolution within agreed time limits
• Resolve such client issues remotely through a series of actions via phone, email, or chat
• Be aware and willing to escalate unresolved issues to appropriate internal and external teams.
• Assist on larger ICT Systems and Managed Services Projects as required
• Accurately document task timings as well as maintain documentation for both internal and external projects and systems

• Excellent career growth and training opportunities
• A safe work from home environment when needed
• A well-built team of like-minded individuals who form a cohesive and co-operative work environment.
• The chance to work with brand new products and be a part of their development, exposure and growth.
• We understand the value that our team brings and an attractive remuneration package reflects this.
• We proactively seek to evaluate the growth of our employees and reward appropriately
• Fonicom is an equal opportunity employer

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